MobilCADSupport
Find answers about opening files, offline projects, Live Layer and account deletion in MobilCAD. Contact technical support with your questions.
Frequently asked questions
Which project files can I open?
Core MobilCAD file workflows cover NCZ, NCN and DXF projects. If a file version or its contents cause a problem, include your platform, app version and file format in your support request.
Can I work without an internet connection?
Local project copies remain available offline. Map backgrounds, cloud operations and team features such as Live Layer may require an internet connection.
What is Live Layer used for?
Live Layer lets you work on a project with your team. Manage sharing and project access options from within the app.
What should I include in a bug report?
Your device model, operating system, MobilCAD version, the action you took and the error message help us investigate. Remove personal or confidential project information before sharing.
Account requests
Follow the steps on the account deletion page to request removal of your account and associated data.
Account deletion steps →Need help?
Send product and usage questions to the MobilCAD team.
Contact support →